Emergency Broadband

Benefit Program

Helping households connect during pandemic.

The Emergency Broadband Benefit Program (EBB) is a temporary federal program to help households pay for internet service during the COVID-19 pandemic.

This federal program provides a temporary discount of up to $50 on the internet bills for households that meet certain income eligibility requirements.

 

A household is eligible for the Emergency Broadband Benefit if one member of the household:

  • Qualifies for the Lifeline program;
  • Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year;
  • Received a Federal Pell Grant during the current award year;
  • Experienced a substantial loss of income since February 29, 2020 and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers.

 

There is a limit of one benefit per household per month. This program will operate until the funding runs out or until six months after the federal “Emergency Period” as defined by Congress, whichever comes first.

 

For more information please visit https://getemergencybroadband.org.

How to apply for your Emergency Broadband Benefit

Check If You Qualify

See if your household fits into any eligible categories.

1

Apply for Emergency Broadband Benefit

Choose how you want to apply and submit all necessary documents.

2

Bring your verification document to one of our offices.

3

Emergency Broadband Benefit FAQ

 

What is the Emergency Broadband Benefit?

The Emergency Broadband Benefit (EBB) is a Federal Communications Commission (FCC) program to help households struggling to pay for internet service during pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.

 

Can more than one person in a household qualify?

The Emergency Broadband Benefit is limited to one monthly service discount per household. A household defined as any individual or group of individuals who are living together at the same address and share income and expenses—roommates are a household, a family living together are a household.

 

Who receives the funds?

As the provider, Randolph Communications will receive the funds directly from Emergency Broadband Benefit program.

 

Can I apply for the EBB if I have a past due balance?

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. The EBB does not apply to the past due balance, it will cover $50 of the current month's bill.

 

Will eligibility be determined through the National Verifier?

Yes. Household eligibility will be determined through the Universal Service Administrative Company's National Verifier.

 

If I already receive Lifeline benefits will I automatically receive the EBB?

No. You must opt-in with RC or request enrollment in the EBB program with RC and choose an eligible service plan.

 

Can I sign up for the EBB if I am already a customer or if I was a customer in the past?

Yes. The benefit is available to eligible new, prior, or existing RC customers.

 

Can I receive both the Lifeline discount and the EBB discount?

Yes. Eligible customers can receive both the Lifeline discount and the EBB discount. Eligible customers can combine both the Lifeline and EBB benefits to the same qualifying service or separately to a Lifeline service and an EBB service.

 

Can I collect a credit that is more than my current service cost?

No. The EBB credit can be up to $50 per month; but, it cannot be more than the price of the broadband plan.

 

Will my bill go up once the EBB program ends?

Yes. Once the funding runs out or until six months after the federal “emergency Period” as defined by Congress, whichever comes first, then you will be responsible for the regular rates, terms and conditions of the broadband service you subscribed.

 

May not be available in all areas.

 

Asheboro:

317 East Dixie Drive

Locations

Liberty:

211 West Swannanoa Avenue

Hours:

Headquarters: M-F, Lobby Hours- 8am-5pm, Drive Thru- 8am-6pm

Liberty: M-F 8:30am-5pm (Closed from 1:30-2pm)

Contact:

336.879.5684

336.622.7900

Fax: 336.879.2100

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