Sometimes your Internet connection may appear to be down and all it takes is a quick step to get yourself back online. Randolph Telephone offers free 24/7 technical support and we encourage you to use that service. Here is a checklist of things to do that might help you find a solution more quickly or give us more information about the problem when you contact us.
Try the following test, by clicking on the link below.
Internet Speed Test
When contacting Technical Support, try to have the following information ready to share with your technical support specialist:
To allow our technical support specialist to gain remote access to your computer, please contact us using your local technical support number provided below. Our specialist will initiate the Virtual Support service, and ask you to join the session by clicking on Virtual Support.
Randolph Telephone internet users have access to technical support 24 hours a day, seven days a week. Customers should be sure to choose the number that is local to their area in order to avoid incurring toll charges. Please feel free to call us if you have any questions about your Internet setup or service. 336-879-9111 or 336-622-9111
For more information, please call our Customer Care Center at 336-879-5684, or e-mail us at firstname.lastname@example.org.
© 2016 Randolph Telephone Telecommunications Inc. All rights reserved.
317 East Dixie Drive Asheboro, NC 27203; Phone: (336) 879-5684 or (336) 622-7900