Keeping YOU CONNECTED

updates AND INFORMATION ON cOVID-19

 

Message Board

Important Covid-19 Phase 1 Notice:

May 13, 2020 | Message Board

 

Since the outbreak of COVID-19, our priority has been the safety of our customers, employees and their families. As we begin moving into Phase 1 of the Governor’s orders, we will do so thoughtfully and responsibly.

 

Therefore, beginning May 18, we will re-open our business office in Asheboro under the following guidelines:

• Business Office Update. During Phase 1, in-office services will be for customers who are having computer issues and need to drop off/pick up their computer, and for customers having cell phone issues. {....]

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Covid-19 scams:

April 13, 2020 | Message Board

 

​​Criminals are opportunists. They will often capitalize on major news events to create scams to take advantage of unsuspecting consumers. The ongoing coronavirus pandemic is a perfect example. The fear evoked by the coronavirus creates the perfect opportunity for criminals to prey upon individuals with phishing, social engineering scams and more.

 

​​Some of the potential scams to watch out for include:

 

​​Phishing: The fraudulent practice of sending emails disguised as coming from reputable companies in order to entice people to reveal personal information, [....]

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Important Covid-19 notice:

April 16, 2020 | Message Board

 

​​The COVID-19 virus is impacting the individuals, families and businesses we serve in real ways.

We are continuing to honor our pledge we took on March 19th with the FCC to keep our customers connected by postponing non-pay disconnects, late charges and reconnect fees for 60 days. To avoid getting your bill too far behind, there are several ways to make a payment: 1) call 855-382-9920; 2) Visit https://rtmc.smarthub.coop/Login.html#; 3) Visit our Asheboro or Liberty Drive Thru locations or drop box locations at each office.  For those facing financial hardships, we can offer a six-month payment plan during this time. {....]

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Drive -UP & Park Wi-FI Hotspot:

March 27, 2020 | Message Board

 

Randolph Communications is pleased to partner with the following locations to provide Free Drive-Up & Park WI-FI Hotspots that will allow school children the ability to access their educational materials during school closures. These are open every day from 8 a.m. to 9 p.m.  These hotspots will allow users to stay in their vehicles and connect via their wireless device to the RC-Guest network. No password is required. If you need further assistance from Randolph Communications, please contact our office at 336-879-5684.  [....]

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Service Call policy update:

April 1, 2020 | Message Board

 

At Randolph Communications the only thing greater than our commitment to customer service is our commitment to the safety and well-being of our employees, customers and community at large. Based on guidance from the Centers for Disease Control, the National Institutes of Health and other agencies, we have developed a simple set of questions to guide how we interact with customers in their homes.

 

Before any employee will be dispatched to a customer’s home for a service call, we will ask the customer a series of questions to determine the risk of exposure to our employee.   [....]

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Service Call Screening:

March 19, 2020 | Message Board

 

As part of our commitment to the safety and well-being of our members and employees, I need to ask you three short questions before scheduling a service call:

  1. Has anyone in your home been exposed to someone who has tested positive for or been suspected of having COVID-19?
  2. Has anyone in your home recently exhibited symptoms such as fever, coughing, sneezing or shortness of breath?
  3. Has anyone in your home traveled in recent weeks to: [....]

Important COVID-19 NOtice:

March 18, 2020 | Message Board

 

Randolph Communications is open for business and is a critical industry that remains fully engaged to help our customers. However, in an effort to protect our customers, employees and their families’ health, we are taking additional precautions by prohibiting walk-in traffic at our business office effective Friday, March 20th at 6:00 p.m.

 

If you need to meet with a staff member, pick up a modem, drop off a computer, or sign up for service, we will take these by appointment only.  [....]

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Important COVID-19 NOtice:

March 12, 2020 | Message Board

 

As the novel coronavirus (COVID-19) continues to spread throughout the country, the health and safety of our associates and customers is our top priority. We are here to serve you and to continue to operate safely and effectively.

As this situation continues to evolve, our team is closely monitoring guidance from the Centers for Disease Control and Prevention (CDC.gov) and local health officials. We will continue to rely on their recommendations and expertise to inform our decisions. [....]

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Important COVID-19 NOtice:

March 17, 2020 | Message Board

 

Randolph Communications is deeply concerned for all of our customers and employees during this COVID-19 outbreak. For our customers, we will be postponing non-pay disconnects, late charges and reconnect fees for 60 days. To avoid getting your bill too far behind, there are several ways to make a payment: 1) call 855-382-9920;  2) Visit https://rtmc.smarthub.coop/Login.html#;  3) Visit our Asheboro or Liberty Drive Thru locations or drop box locations at each office. [....]

 

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Congratulations to our Production Team for winning the Bronze Telly Award.

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317 East Dixie Drive

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Liberty:

211 West Swannanoa Avenue

Hours:

Headquarters: M-F 8am-6pm

Liberty: M-F 8:30am-5pm (Closed from 1:30-2pm)

Contact:

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336.622.7900

Fax: 336.879.2100

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